Does www18 sell my data to other companies?

No, www18 never sells your personal data. Only limited information is shared with necessary third parties (such as payment gateways) for the purpose of providing our services, and they are bound by our privacy policy.

Can I request deletion of my account data?

Yes, you can request deletion of your data at any time. However, certain information is legally required to be retained for a set period under Anti-Money Laundering (AML) laws. Please contact support@www18.bet for assistance.

Does www18 have access to my mobile banking password?

No, www18 never stores your mobile banking password, PIN, or full account number. Only the reference information necessary to process a payment is retained.

How do I unsubscribe from www18 promotional emails?

Click the "Unsubscribe" link at the bottom of any www18 promotional email. Alternatively, email support@www18.bet directly to request that marketing communications be stopped.

How long is my data kept after my account is closed?

Following account closure, transaction records and KYC information are retained for up to 5 years to meet legal obligations. After this period, data is securely deleted or anonymised.

www18 | Privacy Policy and How We Protect Your Data

1. Introduction & Scope

Who This Policy Applies To and Where

Www18 (www18.bet) is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected when you use the www18 website, mobile app, and all related services.

By creating an account on www18 or using our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to:

For all visitors and registered members of the www18.bet website.
For www18 mobile application users.
For anyone who contacts us via live chat, email, or any other channel.
For participants in any promotional offers or events run by www18.

This Privacy Policy may be updated from time to time. Check the "Last Updated" date at the top of the page to make sure you are reading the latest version.

2. What Information We Collect

Full List of Data Collected

Www18 only collects information that is necessary to provide our services. We never collect excessive or unnecessary data. The types of information we collect are detailed below.

Personal Identification Information

Full name

Date of Birth

Email address

Mobile Number

Residential Address

National ID Number

Financial & Transaction Information

Mobile banking number (bKash, Nagad, Rocket — only the last 4 digits are stored)
Deposit & Withdrawal History
Transaction ID & Amount
Betting History & Account Balance

Technical & Device Information

IP address & device ID
Browser Type & Version
Operating system information
Login Time & Session Information
Time spent on site and pages visited

www18 never stores your full payment account password, PIN, or complete financial account number.

3. How Your Information Is Used

Purpose of Collected Data

Www18 uses your information for legitimate purposes only. No personal data is sold or shared with third parties without your consent. The key purposes for which your data is used are outlined below:

Purpose	Data Used	Basis
Account Creation & Management	Name, email address, mobile number	Contractual Compliance
Identity Verification (KYC)	NID, date of birth, address	Legal Obligations
Payment Processing	Mobile Banking Details	Contractual Compliance
Fraud Prevention	IP address, device information, transaction history	Legitimate interest
Customer Support	Account information, communication history	Contractual Compliance
Sending Promotional Offers	Email, betting preferences	Consent
Service Quality Improvement	Usage patterns, feedback	Legitimate interest

If you no longer wish to receive promotional emails from www18, click the "Unsubscribe" link at the bottom of any email or let our support team know.

4. When and With Whom Your Data Is Shared

Rules on Sharing Information with Third Parties

Www18 never sells your information. However, there are specific circumstances in which data may be shared — these are clearly outlined below:

Service Provider Partners

Www18 works with third-party technology service providers who help operate our platform. Only the necessary information is shared with these partners, and they are required to comply with our Privacy Policy.

Payment processing providers (payment gateways)
Identity Verification Services (KYC Providers)
Cloud Storage & Server Service Providers
Customer service software provider

Legal Obligations

We are legally required to share information with relevant authorities upon request under court orders, government investigations, or Anti-Money Laundering (AML) laws. In such cases, we always share only the minimum information necessary.

www18 never: Selling your data to advertisers, sharing it with marketing agencies, or passing it to any third party for commercial purposes without your consent.

5. Cookies & Tracking Technologies

What cookies are and how they are used

The www18 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Type	Purpose	Duration
Essential	Maintaining login sessions, security verification	Cleared at end of session
Preferences	Remembering Language & Theme Preferences	1 Year
Analytics	Understanding and improving how the site is used	6 Months
Security	Fraud Prevention & Unauthorised Access Protection	30 Days

You can delete or block cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some site features.

6. Data Security Measures

How Your Information Is Kept Secure

Www18 uses industry-standard security technology to protect your information. Our security framework is regularly reviewed by independent third-party experts.

1

SSL/TLS Encryption

All data transfers are secured with 256-bit SSL encryption.

2

Two-Factor Authentication

Enable 2FA to add an extra layer of security to your login.

3

Data Masking

Sensitive information (such as payment numbers) is masked when stored.

4

24/7 Security Monitoring

Our automated systems monitor for suspicious activity around the clock.

5

Regular Security Audits

Regular penetration testing conducted by third-party security experts.

6

Encrypted Storage

All stored data is held in encrypted databases.

If you believe there has been unauthorized access to your www18 account, change your password immediately and support@www18.betto let us know.

7. Your Rights

Your Control Over Your Information

You have clear rights over your personal data at www18. To exercise any of these rights, please get in touch with our support team.

Right to Access

You have the right to know what data www18 holds about you and to receive a copy of it.

Right to Rectification

If any of your information is incorrect, you may request a correction. We will complete the update within 7 business days.

Right to Erasure

In certain circumstances, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.

Right to Object to Processing

You may opt out of marketing communications or profiling at any time.

Right to Data Portability

You may request a copy of your data in a structured, readable format.

Right to Restrict Processing

In certain circumstances, you may request a temporary pause on the processing of your data.

To exercise any of your rights support@www18.betto send us an email. We typically respond within 15 business days.

8. How Long Your Data Is Retained

Data Retention Period & Policy

Www18 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Account Information: For the duration your account is active, and up to 5 years after closure (as required by law).
Transaction Records: Minimum 5 years — as required under Anti-Money Laundering (AML) laws.
KYC Documents: Up to 5 years after account closure.
Communication logs: Retained for up to 3 years.
Cookies & session data: At end of session or after a maximum of 1 year.
Marketing Preferences: Deleted immediately after you unsubscribe.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

9. Protection of Minors

Policy for Users Under 18

Www18 strictly enforces an 18+ policy. Our services are for adults only. We do not knowingly collect or process personal information from anyone under the age of 18.

If a parent or legal guardian believes their child has opened an account on www18, please contact us immediately support@www18.betto reach us. We will investigate, close the account, and delete the associated data.

During registration, www18 uses your date of birth and National ID information for age verification. In cases of doubt, additional KYC verification may be requested.

10. Contact & Complaints

Privacy Questions & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. www18's dedicated privacy team will process your request as promptly as possible.

Email: support@www18.bet
Live Chat: Reach us directly via the chat icon at the bottom right of the website.
Response time: Typically within 24–48 hours.

When raising a privacy complaint, please include your account user ID and a detailed description of the issue — this helps us assist you faster.

Www18's Privacy Policy — Your Data Is Secure