Www18's Terms & Conditions — Clear & Simple

By accessing or using the www18 platform, you fully agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

• www18 is open to individuals aged 18 and above only.
• This platform is intended for entertainment purposes only and is not an alternative to financial investment.
• www18 reserves the right to amend these terms and conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• These terms and conditions have been prepared in Bengali, and the Bengali version shall be considered the definitive text.

To create an account on www18, you must meet the conditions listed below. Accounts opened with false information may be suspended at any time, and any deposited funds may be forfeited.

Eligibility Requirements

1. You must be 18 years of age or older.
2. You must register an account in your own name and for your own personal use.
3. Only one account per person is permitted.
4. Operating multiple accounts from the same device or IP address is not permitted.
5. All information provided at registration must be truthful, accurate, and up to date.

Identity Verification (KYC)

Www18 follows a KYC (Know Your Customer) process to ensure security and prevent fraud. You may be required to verify your identity before making a withdrawal or when certain transaction thresholds are exceeded.

• Copy of National ID (NID) or Passport
• Proof of Current Address
• Payment method verification document (where applicable)
• Selfie or Live Verification (if required)

Account Security

You are responsible for keeping your account password and login details confidential. Allowing anyone else to access your account is strictly prohibited. If you suspect any unauthorized access to your account, contact the www18 support team immediately.

The following rules apply at all times when placing bets on www18. Every bet is considered a binding agreement and cannot be changed or cancelled once confirmed.

Bet Acceptance & Rejection

• www18 reserves the right to accept or refuse any bet, particularly in cases of unusual betting patterns.
• The maximum and minimum bet amounts will be clearly stated alongside each event.
• www18 reserves the right to void any bet placed at incorrect odds due to a technical error.
• Pre-match bets will not be accepted after an event has started.

If a match is cancelled or postponed

If an event is cancelled or postponed indefinitely, all bets on that event will generally be voided and stakes refunded. However, www18's decision is final and may vary based on the nature and circumstances of the event.

Live Betting Special Rules

Odds in live betting change in real time. The odds displayed at the time of bet confirmation are final. www18 is not liable for any incomplete bets resulting from internet connectivity issues.

Www18 supports the most popular mobile payment methods in Bangladesh. Every transaction is processed through secure, encrypted channels.

Deposit Rules

• The minimum deposit amount is ৳500.
• Instant deposits are available via bKash, Nagad, and Rocket.
• Deposits are typically credited to your account within 5–15 minutes.
• You must use a payment method registered in your own name.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are typically processed within 10–30 minutes.
• Withdrawals may be held if KYC verification has not been completed.
• Withdrawals can only be made to the same payment method used for the deposit.
• www18 reserves the right to delay or suspend withdrawals in cases of suspicious activity.

Www18's bonus and promotion offers are designed to enhance your betting experience. Each bonus comes with its own terms and conditions — please read them carefully.

Welcome Bonus Terms

1. The welcome bonus is available to new members only — applicable after the first deposit.
2. Wagering requirements must be met before any bonus winnings can be withdrawn.
3. The wagering requirement for the Welcome Bonus is generally 10 times the bonus amount.
4. Bonuses can only be used to place bets on specific markets — see the promotions page for full details.
5. If wagering requirements are not met within 30 days of the bonus being awarded, the bonus will be forfeited.

General Bonus Rules

• Each bonus is applicable once per person, per address, or per device.
• Bonus funds cannot be transferred directly to another account.
• www18 may modify or cancel any bonus offer at any time.
• Accounts found to have misused bonuses may be closed.

Www18 believes betting should be fun — never a burden. That's why we help our members build healthy betting habits.

• Deposit Limit: Set a daily, weekly, or monthly cap on your deposits.
• Betting Limit: Set a maximum stake amount for each individual bet.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Receive periodic reminders while you play.
• Betting History: View a full record of all your bets at any time.

If you feel that betting is getting out of your control, please contact our support team or Responsible Gaming page here.

The security of your personal information is one of www18's top priorities. We never sell your data to third parties.

• All data is secured with SSL encryption.
• Your data is used solely for the purpose of providing our services.
• Information is not shared with third parties except where required by law.
• For more details, visit our Privacy Policy Read.

Www18 reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

• If false or misleading information is provided.
• Operating multiple accounts.
• Involvement in bonus abuse or any form of fraudulent activity.
• Participating in match fixing or betting fraud.
• Attempting unauthorized access to another user's account.
• If the account is used by someone under 18 years of age.

Upon account closure, any valid balance is generally returned; however, if fraud is established, the balance may be forfeited.

Users may also request to close their own account at any time. In such cases, any remaining balance will be available for withdrawal.

Www18 believes that any issue can be resolved through open communication. If a dispute arises, please follow the steps below:

1. First, reach out to the support team via live chat or email.
2. Please provide a detailed description of the issue, along with any relevant screenshots and supporting information.
3. The support team will provide an initial response within 48 hours.
4. Complex cases may take up to 7 business days to investigate and resolve.
5. Www18's final decision shall be considered binding.

Www18 may partially or fully update these terms and conditions at any time. Continued use of the platform after any changes are made will be considered acceptance of the revised terms.

• For significant changes, notice will be provided via email or an on-platform announcement.
• The "Last Updated" date at the top of the page is always kept current.
• We recommend visiting this page regularly.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect. These terms and conditions constitute the entire agreement between www18 and its users.

Contact: support@www18.bet