Www18 Frequently Asked Questions (FAQ)

All you need to open an account at www18 is an active mobile number and a strong password. You'll also need to provide your name and date of birth during registration. The entire process takes just 2 minutes. Only individuals aged 18 and above are eligible to register.

No. Under www18 policy, each person is allowed only one account. Creating multiple accounts using the same mobile number, email, or device may result in all accounts being suspended and any deposited funds being forfeited.

To verify your account, upload a photo of your National ID (NID) or passport. Go to the "Verify" option in your profile settings and submit the required documents. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and VIP benefits become accessible.

To change your email address or mobile number, you'll need to contact our support team. Your name and date of birth cannot be changed after registration. You can update your password anytime from Profile Settings.

To close your account, email support@www18.bet. First make sure your balance is zero and there are no pending bets. Responsible Gaming A self-exclusion option is also available on the page.

You can deposit at www18 via bKash, Nagad, and Rocket, as well as bank transfer. Just head to the Deposit page, select your preferred method, and enter the amount. Your balance is typically credited within 5 minutes.

The minimum deposit at www18 is just ৳500. You can start with that amount using bKash, Nagad, or Rocket. Note that minimum deposit requirements may apply for certain bonuses — Promotions page View.

Wait 10 minutes and refresh the page. If the balance still hasn't appeared, contact support with your transaction ID and a screenshot. Occasional delays can happen when servers are busy, but your money is never lost.

www18 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction fees as per their policies. The full deposit amount is always credited to your www18 account.

Withdrawals at www18 are typically processed within 5 to 30 minutes. bKash, Nagad, and Rocket offer the fastest payouts. Slight delays may occur between midnight and 6 AM.

The minimum withdrawal at www18 is ৳500 BDT. The maximum depends on your account verification level and VIP status. Verified accounts have significantly higher withdrawal limits.

Common reasons for withdrawal rejection include unmet bonus wagering requirements, an unverified account, or incorrect payment details. The reason will be shown in your notification. Resolve the issue and resubmit your request, or contact support for assistance.

Yes, but each bonus comes with specific wagering requirements that must be met. For example, if the wagering requirement is 10x, you'll need to wager ten times the bonus amount before withdrawing. For details, Promotions page View.

New members at www18 receive a 100% welcome bonus on their first deposit. Simply register, make a deposit, and the bonus will be credited automatically. A minimum deposit is required to qualify.

www18 regular members receive a daily reload bonus. Depositing a set amount each day adds an extra bonus to your account. This offer is available for a limited time, so Promotions page Check back regularly.

www18's cashback bonus is paid out on a weekly basis. You'll receive a set percentage of your net weekly losses back as cashback, credited directly to your wallet with relatively low wagering requirements.

Yes! Refer a friend to www18 and earn a referral bonus. You'll find your referral link in your profile settings. Once your friend registers and makes their first deposit, the bonus will be added to your account automatically.

www18 covers 20+ sports including cricket, football, tennis, badminton, and basketball. All major events are covered — IPL, BPL, ICC World Cup, Premier League, and more. On the betting page View all markets.

Live betting means placing bets on a match in real time as it unfolds. Log in to www18, go to the Live Betting section, and choose an ongoing match. Odds change every moment, so quick decisions are key. Bet page Find out more.

Once a bet is confirmed, it generally cannot be cancelled. However, if the match organizer cancels or postpones the game, the stake for that bet will be refunded. Always double-check all details before placing a bet.

An accumulator bet combines multiple selections into one. If all selections win, the odds are multiplied together for a much bigger payout. However, if any single selection loses, the entire bet is lost. High risk, high reward.

Yes. www18 protects all data with 256-bit SSL encryption. Your personal information and payment details are never shared with third parties, and regular security audits are conducted.

Go to Profile Settings, tap "Security", and enable two-step verification. From then on, an OTP will be sent to your mobile every time you log in. We strongly recommend keeping this enabled.

Change your password immediately and notify us at support@www18.bet. The support team will lock the account and launch an investigation. Never share your password or OTP with anyone — no www18 staff member will ever ask for it.

There's no separate sign-up required for the www18 VIP Program. Simply earn points through regular betting and deposits, and you'll be promoted to higher VIP levels automatically. To learn more, VIP Page View.

www18 VIP members enjoy higher withdrawal limits, exclusive bonuses, a dedicated account manager, faster payment processing, and invitations to special events. The higher your level, the greater the rewards. VIP page View the full list.

VIP point expiry depends on your current level — the higher your VIP level, the longer your points stay active. Regular betting automatically renews your point validity. Inactivity may cause your points to gradually decrease.